At [Your Store Name], we want you to feel confident with every purchase. Your satisfaction is our priority, and we’re here to make returns as simple as possible.
Eligibility for Returns
- Due to the nature of cosmetic products, we can only accept returns on unopened, unused, and sealed items in their original packaging.
- Items must be returned within 30 days of delivery.
- For hygiene and safety reasons, opened or used products cannot be returned or exchanged unless they arrived damaged or defective.
Damaged, Defective, or Incorrect Items
- If you receive a damaged, defective, or incorrect product, please contact us within 7 days of receiving your order.
- We may ask for photos to help verify the issue, and we’ll arrange a replacement or issue a refund at no extra cost to you.
Return Process
- Contact our customer service team at [email protected] with your order number and reason for return.
- We’ll provide you with return instructions and, if applicable, a return shipping label.
- Once your return is received and inspected, we’ll notify you and issue a refund to your original payment method (excluding shipping fees, unless the return is due to our error).
Non-Returnable Items
- Opened or used cosmetics
- Clearance or final sale items
- Gift cards
Need Help?
If you have any questions about our Return Policy, feel free to reach out at [email protected] — we’re here to help.